Shipping Policy

Last Updated: 10th March 2025

  1. Shipping Methods: Our website offers various shipping methods to cater to different needs. These may include standard shipping and express shipping options.
  2. Shipping Locations: We offer shipping services internationally, to select countries.
  3. Customers can select their preferred shipping destination during the checkout process.
  4. Processing Time: Orders typically take 2-3 business days to process before they are shipped out. Custom jewelry pieces may require 5-10 business days for production before shipping. During peak seasons or promotional periods, processing times may be slightly longer.
  5. Shipping Time: The shipping time varies depending on the shipping method selected and the destination. Standard shipping typically takes 10-14 business days, while express shipping may take 7-10 business days International shipping times vary based on the destination and shipping method chosen.
  6. Shipping Costs: Shipping costs are calculated based on the shipping method selected, the weight and dimensions of the package, and the shipping destination. Customers can view the shipping costs during the checkout process before completing their purchase.
  7. Tracking Information: Once the order has been shipped, customers will receive a shipping confirmation email containing tracking information. This allows customers to track the status of their shipment and estimate the delivery date
  8. Customs and Duties: For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by the destination country. These charges are not included in the purchase price and may vary depending on the country's import regulations.
  9. Delivery Confirmation: Upon delivery, customers may be required to provide a signature to confirm receipt of the package. In some cases, packages may be left at the doorstep or with a neighbour if no one is available to receive the delivery.
  10. Delivery Options: Depending on the shipping carrier and destination, customers may have the option to schedule a delivery, redirect the package to a different address, or hold the package for pickup at a designated location.
  11. Delays: Delivery times may be affected by customs processing, weather conditions, or holidays. We are not responsible for shipping delays caused by customs or carrier issues.
  12. Incorrect address: It is the responsibility of the customer to ensure that the shipping address provided is accurate and complete. We are not liable for delays or lost packages caused by incorrect or incomplete address information.
  13. Customer Support: Our customer support team is available to assist with any shipping-related inquiries or issues. Customers can contact us via email on contact@riha-jewels.com with tracking, delivery status, or any other shipping-related questions.